The phone is where many parties get booked and problems get reported. VenueChief is a business phone system for entertainment venues that answers inside the same platform: a menu, a team, and a ticket for anything nobody picks up.
A business phone system for entertainment venues that knows the guest
A party inquiry comes in at 4 p.m. on a Saturday. The desk is mobbed. The phone rings out, the voicemail light blinks, and by Monday somebody has to work out whose call it was and what they wanted.
A business phone system for entertainment venues should treat a call like any other guest message. VenueChief’s Voice tab does: your number answers, the caller reaches a person or a team, and anything nobody takes becomes a ticket on the caller’s record.
What is new: your number, a menu and a team
In Communications, Voice, you will find Numbers, Ring groups, People, Calls and Try it.
- Numbers. Choose Get a number to buy a local US or Canadian number in the app, or connect your own Twilio account.
- Phone menu. Build a menu with up to nine keys and key zero, plus extensions callers can dial over the greeting. A guest with a booking today can skip the menu.
- Ring groups. A group can ring everyone at once or hunt: in order, taking turns or longest idle. A call can also go to a person, voicemail, an on-call chain or an outside number.
- My phone. Every staff member can add their own mobile, with working hours and do-not-disturb. Each call is screened with “press 1 or say accept”, so a mobile’s own voicemail does not swallow a customer, and your venue number shows as the caller ID.
Book a demo and we will place a test call.
A missed call is a ticket
A voicemail or a missed call becomes a ticket for the team that was called, with the recording attached. A text from the same number and a call from them share one thread, so the next person sees the whole story. Staff can use Call back from the ticket, and the guest sees the venue number, not someone’s personal cell. This is voicemail to ticket, handled in the same shared inbox as your emails, texts and forms.
The person answering knows who is calling
When the caller’s number matches a guest, a screen pop shows their name and their next bookings. Caller ID is not treated as proof of identity. Before a record is opened to the caller, they confirm a code or the last four digits of a card, and the unlock applies to that call only. All attempts are logged.
Controls you will want
Staff can transfer a call, place an outbound call from a keypad, and see How the phones did: answered, missed and average wait over 7, 30 or 90 days. Recording is off by default, and you can choose to announce and then record. Marketing calls are refused by design.
One call, start to finish
A guest rings the venue number on a Saturday. They hear the greeting and press 2 for parties. The party team’s ring group rings the browser at the desk and the mobiles of its members, or only the members on a published shift if you set it that way. The first person to press 1 connects, and a screen pop shows the guest’s name and their next booking. If nobody answers, the call goes to voicemail and becomes a ticket for the party team, with the recording. That is a business phone system for entertainment venues that remembers the call.
Who it suits
Venues where the phone still drives bookings: karting tracks with party inquiries, sim racing centers, golf lounges, escape rooms and entertainment centers. If today your number rings on one handset and nobody checks the voicemail, this is for you.
What it changes on a busy day
- A call reaches a team, not a single phone on a desk.
- A missed call is a ticket with a recording, not a blinking light.
- The person answering sees the booking before they say hello.
Availability and fine print
Voice is an add-on. Tickets from voicemail also need the Help Desk add-on. See pricing.
Voice is new to customer venues, so test every route with us before you rely on it. Texting guests in the United States requires carrier registration for your venue, and texts are not ready to rely on until that is confirmed with you. There is no call hold, conference bridge, call-waiting queue or mobile app today, and the browser cannot place emergency calls. Recording laws vary by state, so ask your attorney how to announce it.