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Thinking about switching

Read your contract before you read anyone’s brochure.

Changing venue software is mostly a contract and data problem, not a feature problem. This page is the checklist we would want if we were you, including the parts that count against us.

The switching checklist See our pricing
Before you talk to anybody

Six things to check in your current agreement.

Operators in this industry are routinely surprised by these in the last thirty days of a term. Find out now, while you have time to plan.

  • 1 · When does it actually end, and how much notice do you owe? Some agreements in this category auto-renew for a further multi-year term, and several require ninety days’ or six months’ notice. Diarise the notice date, not the end date.
  • 2 · What does early termination cost? At least one platform in this industry charges double the remaining contract value to leave early. That is worth knowing before you fall in love with anything else.
  • 3 · Who owns your guest data? Check for language claiming guest data as joint property, or granting perpetual rights to use it. If your customer list is not unambiguously yours, that is the most expensive clause in the document.
  • 4 · Is there a non-compete on you? Some agreements restrict what the operator can do for years after the term. Read it.
  • 5 · How is the price allowed to move? Look for index-linked escalators, per-guest-registration pricing that grows as you succeed, and any clause allowing price changes at will.
  • 6 · Can you get a full export, and in what format? Ask specifically for outstanding gift-card balances, memberships, customers and future bookings. Ask before you give notice, not after.
The one that stops most deals: outstanding gift-card balances. That is a legal liability you cannot abandon or approximate, and any vendor who waves it away is not thinking about your position. It has to reconcile to the cent.
Your data

We show you the report before you sign anything.

Run your incumbent’s export through a dry run and you get a reconciliation report back, records in versus records created, every row that could not be mapped and why, and a gift-card liability total that has to match yours to the cent. Nothing is written until you approve it.

  • Upload your file and it proposes the mapping. Columns are profiled and matched to fields automatically; you correct anything it got wrong in an editor rather than in a spreadsheet.
  • Everything lands in staging first. Rows are validated, duplicates are resolved against your existing customers, and anything ambiguous goes to a triage board where you decide, one row at a time or in bulk.
  • Gift-card liability is reconciled before commit. The total has to match your incumbent’s to the cent, and you certify it. Balances your guests are holding are not something to find out about later.
  • Every batch can be reversed. Imported records keep their source system, source id and batch id, so any batch can be explained, audited or rolled back, and you get a receipt for the one you kept.
  • We work from your export, not their API. You should not have to ask a vendor you are leaving for cooperation, and every platform can produce a report you can download.
  • And it works both ways. Your data goes out as easily as it came in, every operator grid exports, the public API exposes bookings, customers, results and orders, and canceling stops the software while preserving the data.
Migration is included in onboarding at no extra charge. And ask every vendor on your shortlist the same question we just answered: “What exactly comes across, who checks it, and what happens if the gift-card total does not match?” The answer tells you a great deal about how the rest of the relationship will go.
Export from your incumbent your download
Mapping, proposed you approve it
Staged & validated nothing written yet
Duplicates triaged you decide
Gift-card balances reconciled to the cent
Committed, with a receipt reversible by batch
No surprises on the Monday.
Honest comparisons

Where we fit, and where we do not.

We are not going to tell you these are bad products, several are very good at what they do. The useful question is scope: what does the platform cover, and what are you buying separately?

If you are on the karting incumbent

Good karting software. Not your whole business.

Reviewers call it the standard of the industry and rate its support highly. We are not going to argue with that. Three things are worth checking anyway.

  • Their advertised tiers exclude race timing. Compare what you actually pay against what is on their pricing page
  • Your website, storefront, help desk and API are separate line items. Add them up
  • They were acquired by a private equity group in mid-2026. Ask what that means for your renewal. It is a fair question and they may have a good answer
If you are on an attractions platform

Broad and polished. Thin on racing.

Strong FEC products with real depth in ticketing, memberships and party bookings. The gaps show up when the racing gets serious.

  • Ask specifically about heat scheduling, grid assignment and multi-round session progression
  • Ask whether the advertised subscription price assumes you also use their payment processing
  • Ask what happens to waivers and gift-card balances during their own migration, and ask for a reference who has done it
If you are on a sim booking tool

It books the bay. It does not run the race.

Genuinely good kiosk lockdown and a clean product. But in sim racing specifically, check how much of it applies to you.

  • Ask whether lap times, results or standings cross from the simulator into the software at all
  • Ask to see memberships, refunds and a customer record, not the marketing page, the product
  • Compare the right tier: their full-service plan is roughly $1,200 a month at twelve rigs, against our $1,011
If you are on a specialist sim suite

Deeper inside the pod. Absent outside it.

Twenty years of simulator engineering is real and we are not going to pretend otherwise. Their race control and telemetry are excellent.

  • Ask where the till, the waivers, the website and the guest account live. The answer is usually four other vendors
  • Ask about per-simulator licensing at your rig count. At twelve rigs the quoted figure is roughly $1,800 a month
  • Worth knowing: the titles they fully automate are the same three we do
Check these before you move

Six things to confirm with us first.

Every one of these is a real boundary, and every one is cheaper to raise now than after a cutover. If one describes you, say so on the first call and we will give you a straight answer rather than a workaround.

  • Your timing is not MyLaps X2. No Orbits, SMS-Timing, Apex Timing, AMB TranX, RFID, infrared or video timing. We support MyLaps X2 natively, a legacy MyLaps/AMB text protocol, and a manual mode.
  • You run iRacing, ACC, Automobilista 2 or RaceRoom. Operable today: rFactor 2 and Le Mans Ultimate fully, Assetto Corsa partially. Those four are in development, ask us where they stand rather than planning a cutover around them.
  • You run unstaffed on door codes. Our kiosks remove the counter, but we have no smart-lock or door-code integration, so we cannot let a guest into a locked, empty building.
  • You need one dashboard across four or more sites. Each location gets full inventory, staff, pricing and reporting, but there is no consolidated group roll-up yet. Two or three sites work well; more does not.
  • You need staff scheduling in the same system. No shift rotas, time clock or payroll, staff have roles, permissions and reportable activity, but scheduling stays with whatever you use today.
  • Your kitchen needs a printed ticket rail. We produce print-ready data and a screen-based kitchen display, but we do not drive hardware receipt or kitchen printers, a cash drawer or a blind count.
If you are still reading

What changes on the Monday after cutover.

One system, not five invoices

Website, booking, kiosks, POS, waivers, gift cards, memberships, help desk, timing and reporting on one data model, and one published price.

One record per guest

Email, SMS, WhatsApp, Messenger, Instagram and web chat in one inbox, attached to a contact whose bookings, waivers, balances and results are on the same screen.

Your guests can serve themselves

A real account on your own domain: bookings, gift-card balance, membership, and a place for parents to manage their children’s consents.

Tell us when your contract ends.

We will show you the platform now, answer the awkward questions honestly, and then leave you alone until it is actually time to move.

Book a live demo See pricing
Straight answers

Switching questions.

We are mid-contract. Is it worth talking now?

Yes, and we are not going to push you to break an agreement. Tell us when your term ends and we will come back to you about ninety days ahead of it. One thing worth doing today: check what your agreement says about auto-renewal and notice periods: a lot of operators in this industry find out in the last thirty days that they needed to give ninety.

Will our customers have to create new accounts?

Passwords cannot be moved between systems by anyone. They are stored as one-way hashes, so no vendor can transfer them. Your customers’ details, balances and history come across; setting a password on the new system is a step they take once. Any vendor who tells you otherwise is describing something that is not technically possible.

What happens to our gift cards?

They are the first thing we deal with and the reason to start early. Outstanding balances are a legal liability, so the total has to reconcile to the cent against your current system and you sign off on it before go-live. If your incumbent cannot produce a balance export, that is a serious problem worth discovering now rather than in the last week of your term.

Do we have to switch payment processors?

Payments run through Stripe for both online and card-present. If you are on another processor with a contract you cannot break, tell us on the first call. It changes what we can do for you today, and you should hear it now rather than discover it in week three.

How long does it take?

The software is provisioned in minutes, signup builds the whole site, and thirteen plain-English interviews create your real inventory. The realistic timeline is set by your data, your hardware install and your staff training, not by us. We would rather move one venue carefully than promise you a weekend.

Can we run both systems for a while?

For a period, yes, and it is often the sensible way to do it, take online bookings through us while the old system keeps running the counter, then move the till when you are comfortable. What you should not do is run two systems selling the same inventory at the same time.

No pressure, no pipeline games

Tell us when your contract ends.

We will show you the platform on your own numbers, answer the awkward questions honestly, and then leave you alone until it is actually time. If we are not the right fit, we will say so on the first call.

Book a live demo See pricing first

Thirty minutes. No slide deck.

Related pages

What you would actually be moving to.

PricingThe whole rate card, published, with worked examples. What we do not doThe gaps, written down before you find them yourself. Karting tracksTiming, heats, race control and the championship. Sim racing centersMulti-rig launches, live timing and results. Multi-activity venuesFour attractions, one Saturday, one number. What it doesEvery capability in one list, grouped by the job it does for you.