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Venue Management Software for Karting & Sim Racing | VenueChief
Venue management software, karting, sim racing, multi-activity
Run the entire venue on one platform.
VenueChief is an all-in-one, real-time system for your website, online booking, kiosks, point of sale, race timing, phone system and marketing. A heat, a hoodie, a party room and a bar tab all land in one ledger, against one customer record.
1subscription instead of a dozen vendor contracts
24/7guests book, check in and pay without your staff
MyLapsX2 timing, native, on the official SDK
Publishedpricing, on the website, with no sales call
Today
$8,420
42 sessions
Utilization
87%
peak window
Walk-up
6
queued
Sim Bay 3 · Endurance · Spa
4 drivers · lap 18 · best 2:17.884
Heat 14 · Junior Grand Prix
12 drivers · grid in 04:12
Missed call · voicemail transcribed
“calling about Saturday for 8 kids” · matched to Dana W.
Suite A · Corporate · Acme Inc.
28 guests · deposit paid · 6:00 PM
Why operators move
You opened a venue and ended up integrating a dozen vendors.
A website host, a booking engine, a POS, a payment processor, a waiver service, an email and SMS platform, a phone system, kiosk software, a help desk and a timing integration. Each one is a contract, a login, a support queue and one more thing to reconcile. VenueChief is all of it, in one system with one set of records.
Fifteen line items on your vendor list
Website & CMSBooking engine
Point of saleKiosk software
Waiver serviceGift cards
MembershipsEmail & SMS
Phone systemEmail marketing
Help deskRace timing integration
ReportingAccounting syncSmart-lock software
One on ours
VenueChief
Every one of those, on a single data model.
Do the arithmetic. A venue paying a web agency, a booking tool, a phone system, a help desk, a gift-card platform and an email marketing tool is already spending $800–1,600 a month across six invoices that don’t talk to each other. VenueChief replaces all of them from $579 a month, and starts at $279 if the booking half is all you need today.
Shared inbox and phone
Every guest has one record, however they reached you.
Count the places a customer can contact your venue: the phone, the booking form, email, text messages, your Instagram, Messenger, WhatsApp, the chat widget. Now ask who watches all of them, and whether the person who answers knows this guest booked last Saturday, that their kid’s waiver expired, and that they have $40 left on a gift card.
- Seven channels, one inbox. Phone calls, email, SMS, WhatsApp, Messenger, Instagram and web chat land in the same queue, not seven tabs and a shared password.
- The phone is built in. Your number rings through VenueChief. A missed call becomes a voicemail, the voicemail is transcribed, and the transcript becomes a ticket on the caller’s record, so nobody calls back blind.
- Conversations follow the guest. A guest who texts on Friday and calls on Monday is one conversation and one contact, with their bookings, waivers, results and balances on the same screen.
Missed call · 9:42pm“Hi, calling about Saturday afternoon for eight kids, one of them is nine, is that okay? Thanks.”
Transcribed, matched, on one screenDana Whitfield · 6 previous visits · last: Mar 14
Waiver: signed · minors on file: 2
Gift card balance: $40.00
Open thread: SMS, Mar 12 · “thanks, they loved it”
Waiver: signed · minors on file: 2
Gift card balance: $40.00
Open thread: SMS, Mar 12 · “thanks, they loved it”
Your call back, knowing all of it“Hi Dana, Saturday at two works, and Jordan’s waiver is already on file. Junior karts start at eight, so your nine-year-old is fine.”
One platform, six disciplines
It goes as deep as a specialist tool, across the whole venue.
Every part of VenueChief shares the same bookings, customers and money records, so a heat, a hoodie, a membership and a table all land in one ledger and one revenue number.
One availability engine
Simulators, karts, heats, lanes, rooms, staff and packages all book through one engine. Seats are held briefly at checkout and double-checked on save, so two guests cannot take one seat.
Run sixteen rigs as one
Start one race on several rigs at once. VenueChief starts and manages the dedicated server, packages each event’s content and puts results on the right guest, walk-ins included.
Heat sheet to championship night
Native MyLaps X2 timing, generated heats, race control that several operators can share with a full audit trail, and five championship scoring systems built in.
One cart. One ledger. One close.
Bookings, retail, memberships, gift cards and a table tab go in one basket and are paid in person by card. Once you close the day it can’t be changed, and you get a QuickBooks journal from it.
Every conversation, one place
Your phone number, a seven-channel shared inbox, and campaigns sent to the guests your own data picked out, all tied to the same customer record.
Where the real work happens
Operations software written by people who have run the floor.
Timing that survives your internet.
Native MyLaps X2 on the official vendor SDK. An appliance at your go kart track holds every passing during an outage, then sends them up in order.
- A season of heats generated from templates, previewed slot by slot before anything is saved
- One Race Control console for the night, with A, B and C mains split by pace or points, shared by several operators with every command on record
- Kart classes with real age, height, weight and license rules, enforced at check-in
Eight rigs, one member of staff.
Runs rFactor 2 and Assetto Corsa today. Le Mans Ultimate is built on the same engine as rFactor 2, and we test it with you before you rely on it.
- Start a synchronized race on several rigs in one step, with a launch record that survives a crash
- A Live Race screen for spectators, with a standings tower and on-camera captions
- Walk-in results are never credited on a guess, and a claim link adds them to the guest’s history
Run four attractions on one Saturday and see one number.
Karts, simulators, lanes, party rooms and a kitchen share one schedule, one cart and one revenue report.
- Private events priced live as you build them, where each guest can pay their own ticket, up to buying out the whole venue
- An activity guide that tells each guest where to be next, live on their phone
- Waivers, minor handling and guardian consent built for any attraction, racing or otherwise
An assistant that does the work
Say what you need. Check it. Approve it.
Press Ctrl+J (Cmd+J on a Mac) on any screen and ask in plain words: move Saturday’s party to four o’clock, add two drivers to the 7:30 heat, set up a Tuesday league night. The assistant looks up what it needs and prepares the change, then shows it to you as a card. Nothing happens until a person confirms it.
The tools your staff already use
Bookings, heats, guests, payments, the schedule and the website. It works through the same rules as the screens do, so it cannot skip a check a person could not skip.
A policy for each venue
Decide what the assistant may do, what waits for a manager, and what it never touches. Every action lands in the activity log with the name of the person who asked.
Claude, ChatGPT and your own agents
Connect them through our MCP server and API, under the same policy and the same approvals. That part comes with the Developer API & Webhooks add-on.
Seen enough to want to see it running?
Thirty minutes on your own numbers, in a demo branded for your venue. There’s no slide deck, and you’re under no obligation to sit through a second call.
Who you are dealing with
We are a Christian company. Here is what that means for your contract.
Plenty of software companies have a values page. What matters is whether the values survive the agreement you sign, so every one below is written as something you can hold us to.
HonestyOur prices are published. We tell you what the product cannot do on the first call, and we put that in writing.
IntegrityThe price on the website is the price you pay. We do not quote one venue more than another for the same thing.
FreedomNo multi-year lock-in, no auto-renewing long term, no exit penalty, no non-compete on you. Your hardware stays yours.
FairnessYou pay for capacity you chose to install, never for how busy you get. Unlimited staff users. We do not charge you for employing people.
LoveWe will tell you when we are the wrong fit and walk away from the sale. A bad fit costs you far more than a lost deal costs us.
JusticeYour guest data is yours in the contract, not just in the marketing. We do not sell it, mine it, or claim any right to it.
RespectCancel from your account, not by calling a retention line. Support is not gated behind a tier.
PeacePlain-English terms short enough to actually read. We would rather lose an argument than win one against a customer.
HopeWe build for the venue you are becoming. Add a kitchen, karts or a second activity and the platform grows with you.
Hold us to it. If we ever quote you a price that is not on this website, promise
a feature that turns out not to exist, or make it hard for you to leave, tell us, and we
will make it right. The practices we have ruled out, and the gaps in the product, are published
on what we don’t do.
Getting started
You run the venue. We run the software.
We look after hosting, backups, updates and message delivery, and card numbers never touch our systems. Here is the road from signup to your first real booking, in the order you’d actually take it.
1
Your website, moved over
Paste your current address and VenueChief brings your pages, look, venue details, packages and menus across as drafts you check before anything goes live. Starting fresh? Pick an industry template instead. Keep your own domain or start on a free venuechief.com address.
2
Answer the interviews
Thirteen plain-English conversations set your policies and create real kart classes, rigs, menus and packages.
3
Connect the hardware
Install the timing appliance, register kiosks and screens, pair your card readers, connect your door locks and point your phone number at us.
4
Go live, verified
The go-live check confirms you are actually taking real payments, and says so plainly if you are still in practice mode.
Choose how much help you want. Full onboarding ($2,149, one time) runs over several weeks: we configure the platform with you, build your pages, train your staff and support you through go-live. Launch Assist ($1,249, one time) is ten hours of one-on-one help from the people who build VenueChief, for venues that would rather do the setup themselves with an expert on call. Compare them on the pricing page.
Straight answers
The questions operators actually ask.
What does it cost?
Booking is $279 a month if what you need is online booking, guest accounts and a website. The full platform starts at $579 a month, plus your bookable units and whichever activity packs you run, so a twelve-rig sim racing center is $1,011 and a twenty-four kart track with simulators and a kitchen is around $3,053. Setup is paid once: $2,149 for full onboarding, or $1,249 for Launch Assist. The whole rate card is published on the pricing page.
Do we have to change our phone number?
No. You keep the number your signage and your reviews already point to, point it at VenueChief, and calls route through your own rules. If you’d rather start fresh, we can set up a new number instead. Either way, the call, the voicemail and the transcript end up on the caller’s record next to their bookings.
Do we have to rebuild our website?
No. Paste your current address and VenueChief brings your pages, look, venue details, packages and menus across as drafts. You check every page before it goes live, and redirects send old links and search traffic to the new pages. Keep your own domain, with the certificate set up for you, or start on a free yourname.venuechief.com address.
Can guests change a booking themselves?
Yes. From their account on your website, a guest can move a booking to another free time or cancel it, under the rules you set, without calling you. They can also see their gift-card balance, their membership and their children’s waivers there, and those are the questions behind most of your inbound calls today.
What are we signing up to?
You can pay month to month, or pay for the year up front and take 12% off the whole bill, which is the only discount we offer and the same one every customer is offered. There is no multi-year lock-in, no auto-renewal into a further long term, no early-termination penalty and no non-compete on you. Your price does not change mid-term, and we give ninety days’ written notice before any change after that. You can cancel from your own account rather than by calling somebody.
What happens to our data if we leave?
Your data stays yours. We do not claim ownership of your guest data, we do not sell it, and we do not use it for anything except running your venue. Canceling a license stops the software and preserves the data. Pages export and import through the standard content format, form submissions export to CSV or JSON, and the public API returns bookings, customers, results and orders, so you can pull any of it out with your own tools.
Do we have to share your faith to be a customer?
No. Our beliefs shape how we treat you, not who we will serve. Every customer gets the same price, the same contract and the same support, and we would consider it a failure if you ever felt otherwise.
Bring your worst Saturday. We’ll run it.
Give us your layout, your packages and your busiest hour. We’ll set up a demo site with your branding and walk you through the booking flow, the kiosk and the operator console, all running on your own numbers. And if we are not the right fit, we will tell you so.
Thirty minutes. No slide deck.
See what is new
Release news in plain English, and the roadmap for what we are building.
Where to go next
New to this kind of software? Start with the glossary or the guide for new venues. Neither assumes you already know the words.