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Venue Management Software for Karting, Sim Racing & Entertainment Venues | VenueChief
Venue management software, karting, sim racing, multi-activity
Run the entire venue on one platform.
VenueChief unifies your website, online booking, kiosks, point of sale, race timing, your phone system and your marketing into one real-time system, so a heat, a hoodie, a party room and a bar tab land in one ledger, against one customer record.
1subscription instead of a dozen vendor contracts
24/7guests book, check in and pay without your staff
MyLapsX2 timing, native, on the official SDK
Publishedpricing, on the website, with no sales call
Today
$8,420
42 sessions
Utilization
87%
peak window
Walk-up
6
queued
Sim Bay 3 · Endurance · Spa
4 drivers · lap 18 · best 2:17.884
Heat 14 · Junior Grand Prix
12 drivers · grid in 04:12
Missed call · voicemail transcribed
“calling about Saturday for 8 kids” · matched to Dana W.
Suite A · Corporate · Acme Inc.
28 guests · deposit paid · 6:00 PM
Why operators move
You are not running one business. You are integrating a dozen vendors.
A website host, a booking engine, a POS, a payment processor, a waiver service, an email and SMS platform, a phone system, kiosk software, a help desk, a timing integration, each one a contract, a login, a support queue and a reconciliation problem. VenueChief is all of it, on one data model.
Fourteen line items on your vendor list
Website & CMSBooking engine
Point of saleKiosk software
Waiver serviceGift cards
MembershipsEmail & SMS
Phone systemEmail marketing
Help deskRace timing integration
ReportingAccounting sync
One on ours
VenueChief
Every one of those, on a single data model.
The arithmetic, not the feature count. A venue paying a web agency, a booking
tool, a phone system, a help desk, a gift-card platform and an email marketing tool is already
spending $800–1,600 a month across six invoices that do not talk to each other. Ours
replaces all of them from $579, and starts at
$279 if all you need today is the booking half.
The thing no competitor does
One guest. One record. However they reached you.
Count the places a customer can contact your venue: the phone, the booking form, email, text messages, your Instagram, Messenger, WhatsApp, the chat widget. Now ask who watches all of them, and whether the person who answers knows this guest booked last Saturday, that their kid’s waiver expired, and that they have $40 left on a gift card.
- Seven channels, one inbox. Phone calls, email, SMS, WhatsApp, Messenger, Instagram and web chat land in the same queue, not seven tabs and a shared password.
- The phone is part of the system, not beside it. Your number rings through VenueChief. A missed call becomes a voicemail, the voicemail is transcribed, and the transcript becomes a ticket on the caller’s record, so nobody rings back blind.
- Threaded onto the person, not the channel. A guest who texts on Friday and rings on Monday is one conversation and one contact, with their bookings, waivers, results and balances on the same screen.
Missed call · 9:42pm“Hi, calling about Saturday afternoon for eight kids, one of them is nine, is that okay? Thanks.”
Transcribed, matched, on one screenDana Whitfield · 6 previous visits · last: Mar 14
Waiver: signed · minors on file: 2
Gift card balance: $40.00
Open thread: SMS, Mar 12 · “thanks, they loved it”
Waiver: signed · minors on file: 2
Gift card balance: $40.00
Open thread: SMS, Mar 12 · “thanks, they loved it”
Your call back, knowing all of it“Hi Dana, Saturday at two works, and Jordan’s waiver is already on file. Junior karts start at eight, so your nine-year-old is fine.”
One platform, six disciplines
The depth of a specialist tool. The breadth of a platform.
Every capability writes to the same booking, customer and money model, so a heat, a hoodie, a membership and a table all land in one ledger and one revenue number.
One availability engine
Simulators, karts, heats, lanes, rooms, staff and packages resolve through a single engine, with short-lived holds and row-versioned writes so two guests cannot take one seat.
Run sixteen rigs as one engine
Synchronized multi-rig launches, dedicated-server orchestration, per-event content packaging, and results that land on the right guest, even walk-ins.
Heat sheet to championship night
Native MyLaps X2 timing, generated heats, multi-operator race control with a full audit trail, and five championship scoring systems out of the box.
One cart. One ledger. One close.
Bookings, retail, memberships, gift cards and a table tab in a single basket, through card-present payments, an immutable daily close and a QuickBooks journal.
Every conversation, one place
Your phone number, a seven-channel shared inbox, and campaigns that go out to the guests your own data identified, all attached to the same customer record.
Where the real work happens
Operations software written by people who have run the floor.
Timing that survives your internet.
Native MyLaps X2 on the official vendor SDK, with an on-premise appliance that buffers every passing through an outage and drains it in order.
- A season of heats generated from templates, previewed slot by slot before anything is written
- Multi-operator race control with conflict detection and a durable audit of every command
- Kart classes with real age, height, weight and license rules, enforced at check-in
Eight rigs, one member of staff.
Supports rFactor 2, Le Mans Ultimate and Assetto Corsa, with a data-driven title model built to add more.
- Launch a synchronized multi-rig race as one operation, with crash-recoverable launch records
- Per-event content pinned to the version your whole fleet agrees on, never “latest”
- Walk-in results attribution that declines to guess, and a claim link that backfills history
Four attractions, one Saturday, one number.
Karts, simulators, lanes, party rooms and a kitchen on one schedule, one cart and one revenue report.
- Party packages with included guests and a per-head price above that, plus awards and certificates
- An activity guide that tells each guest where to be next, live on their phone
- Waivers, minor handling and guardian consent built for any attraction, not just racing
Seen enough to want to see it running?
Thirty minutes, on your own numbers, with a tenant branded to your venue. No slide deck, and no obligation to sit through a second call.
Who you are dealing with
We are a Christian company. Here is what that means for your contract.
Plenty of software companies have a values page. What matters is whether the values survive the agreement you sign, so every one below is written as something you can hold us to.
HonestyOur prices are published. We tell you what the product cannot do on the first call, and we put that in writing.
IntegrityThe price on the website is the price you pay. We do not quote one venue more than another for the same thing.
FreedomNo multi-year lock-in, no auto-renewing long term, no exit penalty, no non-compete on you. Your hardware stays yours.
FairnessYou pay for capacity you chose to install, never for how busy you get. Unlimited staff users. We do not charge you for employing people.
LoveWe will tell you when we are the wrong fit and walk away from the sale. A bad fit costs you far more than a lost deal costs us.
JusticeYour guest data is yours in the contract, not just in the marketing. We do not sell it, mine it, or claim any right to it.
RespectCancel from your account, not by calling a retention line. Support is not gated behind a tier.
PeacePlain-English terms short enough to actually read. We would rather lose an argument than win one against a customer.
HopeWe build for the venue you are becoming. Add a kitchen, karts or a second activity and the platform grows with you.
Hold us to it. If we ever quote you a price that is not on this website, promise
a feature that turns out not to exist, or make it hard for you to leave, tell us, and we
will make it right. The practices we have ruled out, and the gaps in the product, are published
on what we don’t do.
Getting started
You run the venue. We run the software.
We look after hosting, backups, updates and message delivery, and card numbers never touch our systems. Here is the road from signup to your first real booking, in the order you’d actually take it.
1
Your site, provisioned
Pick an industry template and VenueChief builds the whole site, pages, navigation, theme and legal, not an empty page.
2
Answer the interviews
Thirteen plain-English conversations set your policies and create real kart classes, rigs, menus and packages.
3
Connect the hardware
Install the timing appliance, register kiosks and screens, pair your card readers and point your phone number at us.
4
Go live, verified
The go-live check confirms you are actually taking real payments, and says so plainly if you are still in practice mode.
Choose how much help you want. Full onboarding, $2,149 one time,
is a several-week engagement: we configure the platform with you, build your pages, train your
staff and support go-live. Launch Assist, $1,249 one time, is ten hours of
one-on-one help from the people who build VenueChief, for venues that would rather do the setup
themselves with an expert on call. Compare them on the pricing page.
Straight answers
The questions operators actually ask.
What does it cost?
Booking is $279 a month if what you need is online booking, guest accounts and a website. The full platform starts at $579 a month, plus your bookable units and whichever activity packs you run, so a twelve-rig sim racing center is $1,011 and a twenty-four kart track with simulators and a kitchen is around $3,053. Setup is paid once: $2,149 for full onboarding, or $1,249 for Launch Assist. The whole rate card is published on the pricing page.
Do we have to change our phone number?
No. Keep the number your signage and your reviews already point at, you point it at VenueChief and calls route through your own rules. If you would rather start fresh, we can provision a new number instead. Either way the call, the voicemail and the transcript end up on the caller’s record next to their bookings.
Can guests change a booking themselves?
Yes, from their account on your website, a guest can cancel and book again under the rules you set, without ringing you. They can also see their gift-card balance, their membership and their children’s waivers there, which is where most of your inbound calls come from today.
What are we signing up to?
Month to month, or 12% off the whole bill if you pay for the year up front. That is the only discount we offer and every customer is offered the same one. There is no multi-year lock-in, no auto-renewal into a further long term, no early-termination penalty and no non-compete on you. Your price does not change mid-term, and we give ninety days’ written notice before any change after that. You can cancel from your own account rather than by calling somebody.
What happens to our data if we leave?
It stays yours. We do not claim ownership of your guest data, we do not sell it, and we do not use it for anything except running your venue. Canceling a license stops the software and preserves the data. Pages export and import through the standard content format, form submissions export to CSV or JSON, and the public API exposes bookings, customers, results and orders so you can extract anything programmatically.
Do we have to share your faith to be a customer?
No. Our beliefs shape how we treat you, not who we will serve. Every customer gets the same price, the same contract and the same support, and we would consider it a failure if you ever felt otherwise.
Bring your worst Saturday. We’ll run it.
Give us your layout, your packages and your busiest hour. We’ll stand up a tenant with your branding and walk you through the booking flow, the kiosk and the operator console, using your numbers, not a sandbox. And if we are not the right fit, we will tell you so.
Thirty minutes. No slide deck.
Where to go next
New to this kind of software? Start with the glossary or the guide for new venues, neither assumes you already know the words.