VenueChief is a product operated by Race Sim Ventures LLC. These terms govern use of the platform and of this website.
Last updated: August 18, 2026 · Applies to venuechief.com and the VenueChief platform
The VenueChief platform is provided by Race Sim Ventures LLC, an Ohio limited liability company with its business address at 4599 Jenna Circle, Kent, OH 44240, United States. "VenueChief" is the name of the product and the brand; Race Sim Ventures LLC is the contracting party, the entity that operates the service and the entity that invoices you.
In these terms, "we", "us" and "our" mean Race Sim Ventures LLC. "You" and "your" mean the business that subscribes to the service, and anyone using it under that subscription.
Where you and we have signed a separate written agreement or order form, that document controls to the extent it conflicts with these terms.
VenueChief is hosted software for entertainment venues, covering online booking, guest accounts, waivers, kiosks, point of sale, race timing and session control, food and beverage, retail, gift cards and memberships, communications and the back office. What is included depends on the subscription and add-ons you have.
We provide the software as a service. You are buying access to it for the term of your subscription, not a copy of it, and we keep all rights in the software, its design and its documentation.
We publish a list of things the product does not do at venuechief.com/what-we-dont-do. It is maintained honestly and is worth reading before you sign, not after.
You are responsible for who you give access to, for keeping credentials secure, and for what is done under your account. Tell us promptly if you believe an account has been compromised. Staff users are not charged per seat.
Fees are those on our published rate card or your order form. They are billed monthly in advance unless you have chosen annual prepayment. Onboarding and Launch Assist are one-time fees. Taxes are additional where they apply. We will give reasonable notice before changing the price of a subscription you already hold.
Subscriptions run month to month unless you have prepaid a year. There is no multi-year lock-in, no automatic renewal into a further long term, and no early-termination penalty. You can cancel from your own account. If you cancel a prepaid year early, we refund the months you did not use, at the rate you paid.
If fees are overdue we may suspend the service after telling you and giving you a reasonable chance to fix it. We would rather contact you than surprise a venue on a Saturday. Suspension does not delete your data.
The platform can send text messages, emails and calls to your guests. When it does, the message is from your venue. You are the sender, and these obligations are yours.
We may suspend messaging on an account that generates complaints, that appears to be messaging without consent, or that puts delivery for other customers at risk. We will tell you why.
The service runs on Microsoft Azure. Card payments are processed by Stripe under your own Stripe relationship. Messages and calls are delivered by messaging and telephony providers. Your use of those services is also subject to their terms, and an outage or decision on their side can affect the service.
We aim to keep the platform available and to give notice of planned maintenance. Unless a separate written agreement says otherwise, we do not commit to a specific uptime percentage or to service credits. Support is provided during our business hours through the channels described on the contact page and inside the product.
Except as expressly stated in these terms or a signed agreement, the service is provided "as is" and "as available", and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error free.
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising out of these terms or the service. Our total liability arising out of or relating to these terms is limited to the fees you paid us for the service in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
You will defend and indemnify us against claims arising from your use of the service in breach of these terms, from content or personal information you put into it, and from messages you send through it without the consent required.
We may change the service and these terms. Where a change materially reduces what you receive, we will give reasonable notice, and you may cancel if the change does not suit you. The date at the top of this page shows when it last changed.
These terms are governed by the laws of the State of Ohio, United States, without regard to its conflict of law rules, and the state and federal courts located in Ohio have exclusive jurisdiction over any dispute arising out of them.
If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor to our business. These terms, together with any order form and our Privacy Policy, are the entire agreement between us about the service.
If something here matters to your venue and you want it in writing differently, raise it on the first call. We would rather negotiate a term than have you discover it in month three.
Race Sim Ventures LLC · 4599 Jenna Circle, Kent, OH 44240, United States
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