Self-Serve Kiosk Check-In: Walk-Ins Sign, Pay and Join Without Waiting

Self-serve kiosk check-in, from the guest’s side

A group of four walks in at 7 p.m. with no booking. One person is at the desk, and they are on the phone. In some venues this is where guests give up or stand around.

With a self-serve kiosk check-in, the group walks up to a touch screen and can check in, sign, pick a session and pay without waiting for the desk. A sim racing kiosk is what turns a busy room into a calm one.

What guests can do at the kiosk

• Check in. Look up a booking by code, email or phone number, or tap a wristband, card or PIN if you use a credential reader.
• Sign the waiver. The kiosk waiver appears on screen with a signature. For minors the kiosk asks for a guardian. The party roster on the kiosk shows each guest what is still outstanding, and the desk check-in shows staff the same.
• Pick a sim session. Choose a duration, one or several rigs, the game, track, layout, car and livery. Driving preferences can be set on screen or sent to the guest’s phone by QR code.
• Pick a heat. At a karting registration kiosk, guests choose a heat and a kart class.
• Order food and drink. Browse the menu, give a name for pickup and pay.
• Pay. Card payment runs on a Stripe Terminal reader assigned to the kiosk.
• See the leaderboard. Contest results and the venue’s best laps are on the kiosk, too.

How it works

1. A guest arrives and chooses to check in, register or continue as a guest.
2. They identify themselves, and the kiosk finds the booking or starts a walk-in.
3. The waiver and any guardian step are completed on screen.
4. They pick the session, confirm the summary and pay on the reader.
5. The rigs switch to loading, or the heat is assigned, and the kiosk says where to go.

If a guest cannot go ahead, the kiosk says what happened, what to do and who to ask. For a sim session, a game is offered only when it is installed on every rig the guest chose, so the problem is caught before they pay. The content library is what keeps that promise honest.

Set up each kiosk your way

Every kiosk is a screen you configure under Screens. You choose whether it runs the full flow, a single-simulator mode for one attached rig, or check-in only. You decide which menu tiles guests see, whether guest mode and self-registration are allowed, whether the waiver is signed on the device and which pickers appear: game, track, car or difficulty. Set a default game and duration, lead with duration if that is how your guests think, allow several rigs in one booking and add the preference questions you want asked. Pair the card reader, set the timeouts, and give each kiosk its own theme and welcome message.

That is how one self-serve kiosk check-in can look different at the sim lounge door, the karting desk and the party-room corridor, while the bookings, waivers and payments behind it stay the same.

Who it suits

Sim racing centers with a walk-in crowd, karting tracks that want guests to register themselves so the desk can sell rather than process, and multi-activity venues where the same guests move from one activity to the next. Think walk-ins, heats, rigs and parties.

What it changes on a busy day

• The desk handles exceptions, not every arrival.
• Waivers are finished before the session, not discovered at the start line.
• A walk-in can check in, sign, pay and launch a sim session at the kiosk without waiting for the desk.

Availability and fine print

Kiosks are part of the Platform plan. See pricing.

You choose how each kiosk behaves in Screens: the full flow, a single-simulator mode for one attached rig, or check-in only. After you change a kiosk’s settings, reload its screen so it picks them up. What a kiosk can sell depends on your packs: sim sessions need Sim Racing Ops, heats need Karting, and food and drink need Food and Beverage. Kiosks do not sell bays or other bookable resources today, so those are booked online or at the desk.