Waivers resolved at booking
Digital waivers, versioned safety briefings with completion records, and guardian consent, all checked as a requirement of checkout rather than discovered at the desk. Group invites send every guest their own link.
Online Booking & Guest Accounts
Online booking & guest accounts
Your busiest hour is after you close.
Roughly a third of online bookings in this industry are made after 5pm, when your phone rings out and your team is on the floor. VenueChief takes the booking, checks the waiver, collects the payment and puts it on the schedule while the building is empty.
24/7bookings taken while you are closed
3×typical online basket versus a counter sale
0apps for your guest to install
Anywebsite, ours or the one you have
Gift card
$40
balance
Passes
6
remaining
Visits
11
since Mar
Sat 22 Aug · 2:00 PM — Junior karts ×3
waivers complete · paid
My Family · Jordan (11), Sam (8)
consents on file · reusable next visit
Membership · Club, monthly
renews 1 Sep · member pricing applied
You do not have to replace anything
Start with the booking. Keep everything else for now.
Most venues we talk to are not unhappy with their till. They just do not have working online booking, and the gap is costing them the bookings that would have happened at 9pm on a Tuesday. That is a change you can make on its own, with nothing to migrate and no contract to break.
What “book online” means at most venues
- A contact form that emails somebody
- A phone number and opening hours
- A calendar that is not connected to real availability
- A deposit taken by card over the phone, written on a pad
- Waivers signed at the counter while a queue forms behind
- “How much is on my gift card?” answered by a staff member
What it means here
- Live inventory from the first page load, on their phone
- Several attractions in one cart and one payment
- Waivers, ages and heights checked before checkout
- Gift cards, promo codes, memberships and passes applied automatically
- Group invites so every guest completes their own details
- An account where guests answer their own questions
And it goes on the website you already have if you want it to. Nine embeddable
components, booking, schedule, leaderboard, waiver, gift cards, memberships and more, drop in with a script tag. They are shadow-DOM isolated so they cannot fight your CSS,
and themeable to your brand. No iframe, no redirect to somebody else’s domain.
The part most booking tools skip
Half your phone calls are questions a guest could answer themselves.
“How much is left on my gift card?” “Do you still have my son’s waiver?” “Can I cancel Saturday?” Each one is a member of staff on the phone instead of on the floor, and each one is a page on your own website.
- Upcoming and past bookings, with self-service cancellation under the rules you set.
- A wallet. Gift-card balances, account credit and prepaid passes, visible to the guest, so nobody has to ring and ask.
- Membership status, with self-service cancellation and member pricing applied automatically at checkout.
- My Family. A parent keeps their children’s details and consents in their own account, reusable on every future visit, instead of re-signing at the counter every time.
- Their results. Driver profile, lap history and personal bests, for the venues where that applies.
One thing it does not do, so you hear it from us: a guest can view and
cancel a booking, but rescheduling still goes through your team. We would rather set that
expectation now than have your staff discover it.
Bookings, view & cancel self-service
Gift cards & credit live balance
Prepaid passes remaining count
Membership status & cancel
Waivers & consents on file
My Family, minors guardian-managed
Orders & receipts history
On your domain, in your brand.
Arrival
The queue at the counter is a software problem.
Kiosks that finish the job
A walk-up guest picks a session, signs, taps a card reader and is playing. The sale creates the booking. The same reader handles food and drink, so it is not single-purpose hardware.
One record, either door
Whether the booking came from a phone at 9pm, the kiosk at 2pm or a member of staff on the counter, it is the same guest, the same waiver and the same balance. No duplicate customer, no second system.
After the booking
Confirmations, reminders and the reply that comes back.
Booking confirmations, pre-arrival reminders and results go out by email and SMS with consent, opt-out and sending quotas handled for you. The part most tools miss is what happens when the guest replies.
- Replies land in one inbox alongside email, WhatsApp, Messenger, Instagram and web chat, threaded onto the guest, not the channel.
- Whoever answers sees everything. Their bookings, waiver status, gift-card balance and past conversations on the same screen.
- Response targets that respect your hours. The clock pauses when you are closed, so Sunday’s late message is not overdue before you open.
- Consent handled properly, opt-outs honored across channels, with quotas so a bad template cannot burn your sending reputation.
Worth knowing what these are: everything above is
transactional, confirmations, reminders, results and replies, sent because
something happened to a specific booking. They go out whether or not you ever run a
marketing campaign, and they carry consent and opt-out handling with them.
Campaigns and segments are a separate add-on when you want them.
Show us how someone books with you today.
Walk us through the phone call, the notebook or the spreadsheet, and we will show you the same booking taken online while you watch.
Straight answers
Questions from venues taking bookings for the first time.
Can we keep our existing website?
Yes. Nine embeddable components drop into any site with a script tag, booking, schedule, waiver, gift cards, memberships and more. They are shadow-DOM isolated so they cannot break your styling, and themeable to your brand. If you would rather replace the website too, that is included: the platform ships a 73-block page builder with AI page generation, which usually replaces an agency retainer.
Do we have to change our point of sale?
Not to start. Plenty of venues begin with the booking flow and the guest portal and keep everything else. You will get more out of the platform when the booking, the tab and the retail sale are one basket and one daily close, but that can be step two.
What about payments?
Online and card-present payments run through Stripe, including Terminal readers at your counter and kiosk, authorization holds, 3-D Secure, disputes and payouts. If you are locked into a different processor, tell us on the first call, it changes what we can do for you today, and so we say it up front.
Will guests actually use an account?
They use it for the things that are annoying to ask about: the gift-card balance, whether the waiver is still on file, and canceling. For venues with families it earns its keep on My Family alone. A parent enters their children once and never re-signs at the counter.
Can a group book together?
Yes. One person books, and every guest gets their own invite link to complete details and waivers before arrival. Multi-activity carts let one checkout cover several attractions, and each item holds its inventory while the group finishes.
What does it cost?
The platform is $579 a month including four bookable units, with additional units at $28. Activity packs and add-ons are priced separately and all of it is published on the pricing page, you should not need a sales call to find out whether we fit your budget.
Show us how someone books with you today.
Walk us through what happens now when a guest wants Saturday at two. We will show you the same journey with live inventory, waivers handled and the money collected, in a tenant branded to you.
Thirty minutes. No slide deck.
Related pages
Booking is the start. Here is what sits behind it when you are ready.