FAQ
Frequently Asked Questions
Everything you need to know about visiting SimXperience Demo Center.
Do I need experience to race?
Not at all! Our simulators are accessible to complete beginners, and our staff will walk you through everything. Experienced racers can adjust difficulty settings for a more realistic challenge.
What equipment do you provide?
Everything you need is included — racing wheel, pedals, adjustable seat, and headset. Just show up and race. You're welcome to bring your own peripherals if you prefer.
Can I get motion sickness from the simulators?
Some guests may experience mild motion sensitivity. We recommend starting with a shorter session. Our staff can adjust settings to reduce motion effects if needed.
How are lap times tracked?
Our timing system records every lap automatically. After your session, claim your results online to see your full race data, compare with the leaderboard, and share with friends.
Do you host competitive leagues?
Yes! We run weekly and monthly leagues for all skill levels. Check our Events page for the current schedule. League winners earn prizes and permanent leaderboard recognition.
Can I book a private event?
Absolutely! We offer private event packages for corporate outings, birthday parties, bachelor/bachelorette parties, and team-building. Contact us for custom quotes.
What is your cancellation policy?
Full refund, less the card processing fee, until 2 days before your booking.
- Cancel 48+ hours before your start time: full refund, less the card processing fee.
- 24–48 hours: 25% fee.
- Less than 24 hours: 50% fee.
- No-show: the full booking amount.
- Bookings under $20.00 get a full refund, less the card processing fee, whenever you cancel.
- If you move your booking to a later time, these hours are counted from its original start time.
- Card processing fees aren't refunded.
- You can cancel online until your start time.
- Your cancellation terms are shown before you pay and in your confirmation email.
Is there food and drink available?
Yes, we have a refreshment area with snacks and drinks. For larger events, catering packages are available.