FAQ
Frequently Asked Questions
Everything you need to know about visiting Allens KP.
What activities are available?
We offer a wide range of attractions for all ages. Visit our Activities page for the full list, including any height or age requirements for each attraction.
Do you offer combo passes or all-day access?
Yes! We have multi-attraction combo passes and all-day wristbands that save you money the more you play. Ask about current promotions at the front desk.
What age groups can participate?
We welcome guests of all ages. Some attractions have minimum age or height requirements for safety. Our Activities page has complete details for each attraction.
Do you host birthday parties?
Absolutely! We offer party packages that include reserved space, activities, food, and a dedicated party host. Contact us to book your celebration.
Is there food and drink available?
Yes, we have a full-service food and beverage area with options for every taste — from quick snacks to sit-down meals.
Do I need to sign a waiver?
Yes, all participants must complete a digital waiver before participating. You can sign it online ahead of time to save time at check-in.
What is your cancellation policy?
Full refund, less the card processing fee, until 2 days before your booking.
- Cancel 48+ hours before your start time: full refund, less the card processing fee.
- 24–48 hours: 25% fee.
- Less than 24 hours: 50% fee.
- No-show: the full booking amount.
- Bookings under $20.00 get a full refund, less the card processing fee, whenever you cancel.
- If you move your booking to a later time, these hours are counted from its original start time.
- Card processing fees aren't refunded.
- You can cancel online until your start time.
- Your cancellation terms are shown before you pay and in your confirmation email.
Is parking available?
Yes, we have ample free parking for all guests. Accessible parking spaces are available near the main entrance.